Visionary Public Membership

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Step into the world of Industrial Cigar Co. with our Visionary Public Membership—the perfect starting point for anyone ready to elevate their cigar experience. Designed for those who value quality, community, and an unmatched cigar culture, this entry-level membership offers a host of benefits that set the stage for an exclusive journey into the heart of ICC.

Features & Benefits:

• Exclusive Access: Enjoy private events, early access to limited cigar releases, and member-only specials that are just the beginning of your ICC journey.
• Priority Seating: Skip the line with reserved seating options during peak times, ensuring you always have a comfortable spot to unwind.
• Personalized Service: Experience our hospitality-driven approach with dedicated service that caters to your preferences, from cigar recommendations to drink pairings.
• Discounts & Savings: Save on every purchase with member-only discounts on cigars, accessories, and more.
• Community Connection: Be part of a like-minded community that shares your passion for cigars, luxury, and camaraderie.

The Visionary Public Membership is your all-access pass to an elevated lifestyle at ICC. It’s more than just cigars; it’s your introduction to a world where every visit feels like coming home.