Terms of Use + Privacy Policy

Who We Are

“Industrial Cigar Co.” (“ICC,” “we,” “us,” or “our”) refers to the family-owned Industrial Cigar Co. based in Frisco, Texas, including our lounges (e.g., Atabey Private Lounge, Apex Lounge), Fuselage Parlor & Kitchen, events, memberships, ecommerce, and related services.

This page covers websites we operate (including industrialcigars.com and industrialcigars.co), in-lounge experiences, email/SMS communications, and online sales or reservations where applicable.

Age & Eligibility

You must be 21 years of age or older to access or use our sites, receive our communications, enter our lounges, or take part in tobacco-related promotions or content.
We use age-gating and may require government-issued ID onsite. If we cannot verify age, access will be denied.
Our services are intended for U.S. adults. We do not knowingly collect data from anyone under 21.

Using Our Sites & Services (Terms of Use)

Acceptable Use

Use our sites and services only for lawful purposes and in line with posted rules and staff instructions.
Do not attempt to interfere with site operation, security, or other users.
Do not upload or share content that is illegal, harassing, infringing, or otherwise inappropriate for a shared lounge environment.

Account Responsibility

You are responsible for your account credentials and for all activity under your account.
Tell us promptly if you suspect unauthorized access.

Third-Party Services

We rely on trusted providers for payments, scheduling, ticketing, identity verification, shipping, messaging, analytics, and advertising. Their terms and privacy notices apply in addition to ours.

Purchases, Billing & Memberships

Pricing & Availability. Prices, taxes, fees, and availability can change. Orders are subject to acceptance and verification.
Payment Plans. Where offered (e.g., limited 3-pay options for eligible members), installments will bill as disclosed at checkout. Missed payments may cancel reservations or benefits.
Memberships. Apex, Atabey, Visionary, and other tiers have separate benefits and rules. Memberships are personal, non-transferable, and subject to lounge policies and capacity.
Shipping & Pickup. Some items are pickup-only due to regulatory or quality considerations. Shipping restrictions may apply by state.
Returns. For perishable or consumable goods, all sales are generally final unless required by law. See posted return/issue-resolution policy at checkout.
Serialized & Limited Items. For limited or serialized products, number selection is not guaranteed unless expressly confirmed in writing or at checkout.

Events, Photography & Conduct

Code of Conduct. We maintain a respectful environment. We may refuse service or remove any guest for policy violations.
Recording Notice. ICC may photograph, film, or livestream events. By entering, you grant ICC the right to use your likeness in connection with the event and ICC communications, without further notice or compensation, to the extent permitted by law. If you have concerns, speak with staff before the event begins.
Guest Content. You are responsible for content you create or share on our premises or platforms. Do not capture others in a way that violates their privacy or our rules.

Intellectual Property

All site content, marks, logos, images, menus, and designs are owned by ICC or licensed to us and protected by law. You may not copy, modify, or distribute them without permission.
Third-party brand names and marks (e.g., Atabey, Alfonso, Meerapfel, etc.) are the property of their respective owners and used with acknowledgment or license.
If you submit feedback or ideas, you grant ICC a non-exclusive, worldwide, royalty-free license to use them without obligation.

Disclaimers & Liability Limits

Services are provided “as-is” and “as available.” We disclaim warranties to the fullest extent permitted by law.
To the extent allowed by law, ICC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data.
In all cases, ICC’s total liability will not exceed the amount you paid to ICC for the relevant product or service in the 12 months prior to the claim.

Governing Law & Disputes

These terms are governed by the laws of the State of Texas without regard to conflicts principles. Venue and exclusive jurisdiction lie in state or federal courts located in Collin County, Texas. You and ICC waive any right to a jury trial to the extent permitted by law. If a provision is unenforceable, the rest remains in effect.

Privacy Policy

Summary

We collect data you provide, data from your use of our sites and lounges, and limited data from partners to run ICC safely and well.
We do not sell personal information. We may “share” limited data for advertising measurement where allowed, and you can opt out.
You control your marketing preferences. Unsubscribe links are in every marketing email and SMS.

Information We Collect

Identifiers: name, email, phone number, postal address, age/ID confirmation.
Commercial data: purchases, reservations, memberships, payment intent (processed by third parties), support history.
Usage data: site/app interactions, device/browser info, cookies, approximate location (from IP), analytics.
In-venue data: event RSVPs, attendance, photography/video as disclosed above, incident reports where applicable.
Inferences: preferences derived from your interactions (e.g., membership tier perks you use).

How We Use Information

Operate sites, memberships, reservations, events, and purchases.
Provide support and safety, prevent fraud, verify age and identity.
Send transactional messages (receipts, schedule changes, policy updates).
Send marketing (email/SMS) with your consent or as allowed by law; you can opt out anytime.
Improve services, menus, events, and site performance; run analytics and limited advertising measurement.
Comply with laws, enforce policies, and protect ICC, our guests, and partners.

When We Share Information

Service providers (payments, ticketing, age verification, shipping, email/SMS, analytics, advertising measurement) under contract.
Event & brand partners when you engage with partner-specific experiences, subject to appropriate safeguards.
Legal & safety when required by law or to protect rights, property, and safety.
Business transfers in connection with a merger, acquisition, or reorganization.

Marketing, SMS, and TCPA Notice

By opting in to ICC SMS, you agree to receive marketing and transactional texts. Message and data rates may apply. Message frequency varies.
You can opt out at any time by replying STOP. For help, reply HELP.
We do not require SMS consent for purchases. Your consent is not a condition of any transaction.

Cookies & Similar Technologies

We use cookies and similar tools for essential site functions, performance, analytics, and limited advertising measurement.
You can adjust cookie settings in your browser. Some features may not work without essential cookies.
Do Not Track (DNT) signals are not consistently honored across the industry; we treat DNT as a preference but cannot guarantee full response.

Your Privacy Rights

U.S. State Laws (including Texas)

You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.
You may opt out of targeted advertising “sharing” where applicable.
To exercise these rights, use the contact options below. We will verify your request to a reasonable standard.

California (CPRA)

California residents have the right to know, delete, correct, and opt out of sharing for cross-context behavioral advertising.
We do not “sell” personal information for money. Limited “sharing” for ads measurement may occur; you can opt out.
You have the right to non-discrimination for exercising your rights.

EEA/UK (GDPR) – if applicable

Legal bases include: contract (to provide services), legitimate interests (security, improvement), consent (marketing), and legal obligations.
Where consent is the basis, you can withdraw it at any time.
You may have rights to access, portability, rectification, deletion, restriction, objection, and to lodge a complaint with a supervisory authority.

Children & Teens

Our services are for adults 21+. We do not knowingly collect data from anyone under 21. If you believe a minor has provided data, contact us to remove it.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.
We keep data as long as needed for the purposes described, to comply with law, resolve disputes, and enforce our agreements.

Changes to This Page

We may update these terms and this privacy policy from time to time. When we post changes, we update the effective date above. Material changes will be highlighted for a reasonable period.

Contact Us

Questions, requests, or concerns:

Email: support@industrialcigars.com
Mail: Industrial Cigar Co., 9500 Dallas Pkwy, Suite 400, Frisco, TX 75033 (example)
In-Lounge: Ask for a manager; we’re happy to help.

If you are submitting a privacy request, please include your name, contact information, the nature of your request, and any details to help us verify your identity.

Final Notes

This page is for general informational purposes and is not legal advice. Your use of ICC sites and services signifies your agreement to these terms and this privacy policy.