OUR shared purpose
This is the most important statement to understand and be able to recite at any time. It is essential to fulfilling our vision.
We create community by providing the finest cigar experience to people of all levels.
Watch First, Then Click HereOUR CORE values
Everyone in the organization has their individual paddle, and everyone rows. Our core values ensure the entire team is steering us in the right direction. This is how we judge success and failure.
HOW WE SELL
We pride ourselves on an active sales floor. Noone should travel the Industrial Cigar Co. journey alone. That starts with a genuine sales strategy that identifies our guest's expectations, then over delivers.
Listen first, listen second, then suggest. This goes for cigars in the humidor, and offerings in Fuselage.
OUR Brand journey
Our brand journey is our proven process to our guest's experience. The should be looked at as our step 1, 2, 3 to everyone's visit.
Suprised > Genuinely Welcomed > Excited to Return
Cutting & lighting
Part of our hospitality service is cutting & lighting all our our guests cigars for them. But it's more than cutting and lighting, it's about a performance that begin's their cigar journey.
Running the lounge
Our brand journey is our proven process to our guest's experience. The should be looked at as our step 1, 2, 3 to everyone's visit.
Suprised > Genuinely Welcomed > Excited to Return
Watch First, Then Click Here
Cutting & lighting
Part of our hospitality service is cutting & lighting all our our guests cigars for them. But it's more than cutting and lighting, it's about a performance that begin's their cigar journey.
How we evaluate
The EOS System gives us the tools to evaluate everyone in the organization equally. The people analyzer will evaluate you based on how you perform the Core Values and your "GWC," or whether or not you Get It, Want It, and have the Capacity to Perform your Big 5 responsibilities.
We continuously evaluate every ICC family member, including the leadership and admin teams based.
We Do Things Differently
We focus on systemitizing the ordinary so we can human the extraordinary.
For a list of our core processes in exact order of how we do them, please visit the below link.
Get To Know Our Customers
Have any questions?
Feel free to drop us a line in our #operations Slack channel
- Choosing a selection results in a full page refresh.