At Industrial Cigar Co., we’re always looking for ways to elevate your experience. Whether it’s creating a welcoming atmosphere, curating world-class cigars, or delivering unmatched service, our goal is simple: to give you the finest cigar experience possible. That’s why we’re excited to announce an important update to your ICC membership.

Starting next week, we’ll be migrating to a new membership billing platform. While this transition may not feel monumental on the surface, it unlocks a host of benefits that will make your membership more seamless, intuitive, and rewarding than ever before.

Why the Change?

Since August, we’ve been hard at work behind the scenes to upgrade our systems. This new platform is designed to provide you with better account management tools, simplify your experience, and pave the way for exciting future perks. Most importantly, this change ensures that ICC remains a step ahead in delivering value to our members.

What You Can Expect

1. No Action Needed
   We’re handling the transition for you. There’s no action required on your part, but we wanted to keep you in the loop. If you happen to receive a cancellation notification from our previous platform, please disregard it—it’s part of the switchover process.

2. A Smoother Experience
   The new platform comes with several advantages:

   • Account Management Made Simple: You’ll now have access to your account directly on our website, making it easier than ever to update your details or view your perks.
   • Automatic Membership Benefits: When shopping on our website, your membership perks will automatically apply—no more digging for discount codes.
   • Streamlined Event Registration: We’re saying goodbye to Eventbrite. Registering for events will now be faster, easier, and fee-free.

3. A Rewarding Future
   We’re also thrilled to share a sneak peek at what’s to come. This new platform will allow us to introduce a membership referral program. Soon, you’ll be able to earn rewards simply by spreading the word about ICC. It’s our way of thanking you for growing the ICC family.

A Word About Billing

While we’ve spent months preparing for this transition to ensure a smooth process, we understand that technology isn’t perfect. If you notice any billing errors over the next 30 days, please reach out to Brandon, and we’ll address any issues immediately.

A Change That’s Built for You

This upgrade isn’t just about new systems; it’s about enhancing your experience. From automated perks to event registration without fees, every aspect of this change is designed with you in mind. It’s a reflection of our commitment to always improving the value of being an ICC member.

Thank you for your patience and trust as we make this transition. We can’t wait for you to experience the benefits firsthand. As always, if you have any questions or concerns, our team is here to help.

Here’s to a future of even better cigar experiences,
The ICC Team